Terms of Service

发布日期：2026-06-24
生效日期：2030-06-30

These Terms of Service ("Terms") govern your access to and use of the Ailit Platform (including the website, mobile application and other channels, hereinafter collectively referred as" Products and/or Services") of Ailit Technology Limited, including all associated features such as sales management, inventory management, customer and supplier management, business analytics, etc. By accessing or using the Products and/or Services, you agree to be bound by these Terms. If you do not agree, you must not use the Products and/or Services.

Table of Contents

  • 1. Acceptance of Terms
  • 2. Description of Service
  • 3. Account Registration and Security
  • 4. Subscription , Payment, and Refund
  • 5. Data Privacy and Security
  • 6. User Content and AI-Powered Features
  • 7. Intellectual Property
  • 8. Acceptable Use
  • 9. Third-Party Services
  • 10. Service Availability
  • 11. Limitation of Liability
  • 12. Indemnification
  • 13. Termination
  • 14. Governing Law and Dispute Resolution
  • 15. Changes to Terms
  • 16. Contact Information

1. Acceptance of Terms

By downloading, installing, accessing, or using the Products and/or Services, you represent and warrant that you are at least 18 years of age (or the age of legal majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. If you are using the Products and/or Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

These Terms constitute a legally binding agreement between you and Ailit Technology Limited ("Company," "we," "us," or "our"), a company operating under the laws of Hongkong, PRC. Your continued use of the Products and/or Services after any modifications to these Terms constitutes your acceptance of the revised Terms.

 

2. Description of Products and/or Services

The Products and/or Services is a SaaS-based cloud purchase-sales-inventory product hosted on servers located in Singapore. The Ailit Platform is designed for businesses operating in retail, wholesale, and inventory-driven sectors. The Products and/or Services is further described here and include: (a) the documentation for the Products and/or Services (as may be updated from time to time) in the form generally made available by us to its customers for use with the Products and/or Service; (b) the website, mobile applications, and Software provided by us in connection with the Products and/or Services; and (c) any additional services purchased by you.

 

3. Use of the Products and/or Services

3.1 Account Registration and Security

3.1.1 To access the Products and/or Services, you must create an Ailit cloud account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to suspend or terminate accounts that provide false information, engage in fraudulent activity, or violate these Terms.

3.1.2 You agree to notify us immediately of any unauthorized use of your account or any other breach of security. In the event that we determines at our sole discretion that your or your End User’s use of the Products and/or Services could: (i) disrupt the Products and/or Services; (ii) disrupt the use of the Products and/or Services by a third party; (iii) disrupt the network or servers used to provide the Products and/or Services; (iv) allow unauthorized third party access to the Products and/or Services; or (v) otherwise pose a security risk or threat or result in any legal or regulatory liability to us, then we or our Affiliates may immediately and without prior notice to you, restrict or suspend your Account or the offending Application or End User account, to the extent required to address such concern. You agree that you are responsible for all Fees incurred or payable during such period of restricted or suspended use.

3.2 License

You shall and shall ensure that your authorized End Users access and use the Products and/or Services in accordance with these Terms during the Term (defined below in Article 13). Such Products and/or Services shall be provided during the Term. You and your authorized End Users shall only access the Products and/or Services via your Account and the use of any Products and/or Services shall be subject to these Terms. If you become aware of any unauthorized use of your Account or the password for your Account, you will notify us immediately. If you are an entity, organization, or company, you will ensure your employees and contractors access the Products and/or Services through your Account. You acknowledge that we or its licensors own all rights, titles and interest in and to the Products and/or Services or the Software. Subject to your and your authorized End Users’ compliance with these Terms, we grants, or shall procure the grant, to you and your authorized End Users a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to use the Products and/or Services in a manner not exceeding any applicable usage limitation or term, and within the designated territory for use or receipt of Products and/or Services, and only in connection with the Products and/or Services. To the extent that any Products and/or Services comes with an end user license agreement, terms of service or other similar agreement governing the use of such Products and/or Services, you agree that you will, and ensure your End Users, strictly comply with such agreement. Other than as specified in the foregoing, no other rights are granted to you under these Terms to use the Products and/or Services (including any Software offered in connection therewith).

 

4. Subscription, Payment,and Refund

4.1 Trial and Membership Models The Products and/or Services may be offered with a specified free trial period. Upon the expiration of such free trial period, continued access to the paid features of the Products and/or Services requires the purchase of a membership or service plan (including, but not limited to, annual memberships, multi-year memberships, or other available service models displayed at checkout). Except as otherwise set forth in any region-specific or Service-specific terms, all fees are quoted in the currency displayed at checkout and are exclusive of applicable taxes. Memberships and service plans do not automatically renew. Upon the expiration of your chosen membership period, your access to the paid Products and/or Services will automatically terminate unless you manually purchase a renewal or another service plan.

4.2 Refund and Return Policy (1) 7-Day No-Reason Refund: You are eligible for a full refund within seven (7) days from the date of purchase (the "7-Day Refund Period"), subject to the exclusions set forth in subsections (3) and (4) below.

(2) Refunds Between 7 Days and 1 Month: For refund requests submitted after seven (7) days but within one (1) month from the date of purchase, a pro-rated service fee based on the actual days used will be deducted from your refund. The deducted amount shall be calculated using the following formula: Deducted Fee = (Purchase Price / 365) × Actual Days of Use.

(3) No Refunds After 1 Month: No return or refund requests will be accepted if the product purchase duration has exceeded one (1) month.

(4) Ineligibility of Renewals and Upgrades: The 7-day no-reason refund policy does not apply to, and no refunds will be provided for, renewal orders, plan upgrade orders, and value-added service orders.

(5) Ineligibility of Modified Orders: Any order that has undergone subsequent operations—including but not limited to renewals, modifications, upgrades, or add-on purchases—is strictly ineligible for the 7-day no-reason refund policy and shall be non-refundable.

(6) Digital Nature: Given the digital nature of the Products and/or Services, physical returns of goods are not applicable.

4.3 You agree that you are solely responsible for payment of all Fees and Taxes associated with any such payments. All payments made by you shall be made free and clear of and without deduction for any tax, set-off, withholding or counterclaim. To the extent that you are required by applicable law to make such a deduction or withholding of tax, you shall provide us with an official tax receipt or other appropriate supporting documentation within 30 days after payment of the deduction or withholding tax and increase the amount paid to us to the extent necessary to ensure that we receive a sum equal to the amount we would have received had no such deduction or withholding been made. “Taxes” means any duties, customs fees, or taxes (other than our income tax) associated with the purchase of the Services, including any related penalties, interest or other additions thereto.

4.4 At the time you create an Account or otherwise sign up for the Services, you may be asked to provide a credit card, and thereafter may be able to link alternative means of payment to your Account (each a “Payment Method”). You agree that (subject to applicable laws and regulations), you authorize us to:

(1) save your chosen Payment Method's information (e.g., credit card information) on our systems or that of our payment processor; and

(2) charge your chosen Payment Method for the fees associated with the membership or service plan you select at the time of purchase or manual renewal.

4.5 If any payment made via your chosen Payment Method is rejected, denied, not received by us or returned unpaid for any reason:

(1) we may restrict, suspend or terminate your or your End User’s access to the Services (in each case in whole or in part) until your payment is properly processed;

(2) charges will continue to be incurred and you are liable to us for any Fees, costs, expenses or other amounts we incur arising from such rejection, denial or return (and we may charge you for such amounts).

4.6 Your card issuer may charge you an online handling fee or processing fee in connection with your payment of Fees. We are not responsible for this fee.

4.7 To the extent permitted under applicable laws, we reserve the right to modify our pricing upon reasonable notice. Any price changes will not affect your currently active membership and will only apply to future manual purchases or renewals made after the effective date of the price change.

4.8 If you and us agree to other payment terms or Payment Methods in writing (including email), then those alternative provisions shall apply in the event of a conflict with this Article.

 

5. Data Privacy and Security

Your privacy is important to us. Our collection, use, and processing of personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Products and/or Services, you consent to the collection and use of information in accordance with the Privacy Policy.

We implement commercially reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

All data is hosted on servers located in Singapore. By using the Products and/or Services, you consent to the transfer, storage, and processing of your data in Singapore. You are responsible for ensuring that your use of the Products and/or Services complies with all applicable data protection laws in your jurisdiction, including obtaining any necessary consents from your customers or employees whose data you upload.

 

6. User Content and AI-Powered Features

You retain all ownership rights to any data, documents, images, or other materials ("User Content") that you upload, submit, or transmit through the Products and/or Services. By providing User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and process such content solely for the purpose of operating, improving, and providing the Products and/or Services to you.

6.1 The Products and/or Services are provided “as is” and “as available”.

We will make every effort to ensure that you have a positive experience using the Products and/or Services. Unfortunately, it is not possible for us to anticipate all technical issues or other difficulties that may arise. Such difficulties may lead to data loss or disruptions in the provision of the Products and/or Services. The services are provided on an “as is” and “as available” basis. We expressly disclaims any warranty, either express or implied, including but not limited to warranties of suitability for a particular purpose or non-infringement of third-party rights. We do not guarantee the following:

(i) that the services will meet your requirements;

(ii) that the services will be uninterrupted, delivered in a timely manner, and will be free from errors;

(iii) that the results obtained from using the Products and/or Services will be accurate or reliable; or

(iv) that the quality of any products, services, materials, or other items purchased or obtained through the use of the Products and/or Services will meet your expectations.

Downloading or obtaining any materials through the use of the Products and/or Services is completely at your own discretion, and you bear all associated risks. You shall be responsible for any damage to your computer system or any data loss that may result from downloading such materials. Any oral or written advice or information you obtain from the Products and/or Services does not constitute any warranty that is not explicitly stated in this Agreement.

6.2 AI-Generated Content (If Applicable)

The Products and/or Services may use artificial intelligence and machine learning technologies to generate promotional strategies, marketing materials, and process inbound documents. You acknowledge that:

  • AI-generated outputs are provided on an "as is" basis and may not always be accurate, complete, or suitable for your specific needs;
  • you are solely responsible for reviewing, verifying, and approving any AI-generated content before use in your business operations;
  • we do not guarantee that AI-generated promotional strategies will result in increased sales or business performance;
  • AI-processed inbound scanning results should be verified against the original source documents, and we are not liable for errors in OCR or automated data extraction.

 

7. Intellectual Property

All intellectual property rights in and to the Products and/or Services, including but not limited to software, code, designs, logos, trademarks, text, graphics, and databases, are owned by us or its licensors. These Terms do not grant you any right, title, or interest in the Products and/or Services or its content, except for the limited license to use the Products and/or Services in accordance with these Terms.

You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or create derivative works of the Products and/or Services or any part thereof, except to the extent expressly permitted by applicable law.

 

8. Acceptable Use

You agree not to use the Products and/or Services for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Products and/or Services. Prohibited activities include, but are not limited to:

  • using the Products and/or Services to process transactions for illegal goods or services;
  • attempting to gain unauthorized access to the Products and/or Services, other users' accounts, or our systems;
  • introducing viruses, malware, or other harmful code;
  • using automated scripts or bots to access or scrape the Products and/or Services without our prior written consent;
  • uploading content that infringes on the intellectual property or privacy rights of third parties;
  • using AI-generated content in a manner that is misleading, deceptive, or violates applicable advertising standards;
  • reselling, sublicensing, or commercially exploiting the Products and/or Services without authorization.

Violation of these acceptable use standards may result in immediate suspension or termination of your account and may subject you to legal liability.

 

9. Third-Party Services

The Products and/or Services may integrate with or enable access to third-party services, including but not limited to WeChat for statement sharing, payment processors, cloud hosting providers, and barcode/product databases. Your use of such third-party services is subject to their respective terms of service and privacy policies.

We do not control and are not responsible for the availability, accuracy, or practices of any third-party services. We disclaim all liability arising from your use of or reliance on third-party services integrated with the Products and/or Services.

 

10. Service Availability

We use commercially reasonable efforts to ensure the Products and/or Services is available at all times. However, the Products and/or Services may be temporarily unavailable due to scheduled maintenance, updates, or factors beyond our reasonable control, including internet outages, force majeure events, or third-party service disruptions.

Users during the free trial period receive Service on a best-effort basis. Paid subscribers are entitled to service level commitments as specified in their applicable subscription agreement, if any.

 

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AFFILIATES, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PRODUCTS AND/OR SERVICES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED SINGAPORE DOLLARS (SGD 100), WHICHEVER IS GREATER.

THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • your use of the Products and/or Services;
  • your User Content;
  • your violation of these Terms or any applicable law;
  • your violation of any third-party rights, including intellectual property or privacy rights.

 

13. Termination

You may terminate your account at any time by following the account closure process in the Ailit Platform or by contacting our support team. Upon termination, your right to use the Products and/or Services will immediately cease.

We may suspend or terminate your access to the Products and/or Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms or engaged in fraudulent or illegal activity. Upon termination, all licenses granted to you under these Terms will immediately terminate, but all provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Following termination, we may retain your data for a period as required by applicable law or for legitimate business purposes (such as fraud prevention or financial record-keeping). You may request deletion of your personal data in accordance with our Privacy Policy, subject to any legal obligations requiring retention.

 

14. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with these Terms or the Products and/or Services shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach, or termination thereof, shall be resolved through good-faith negotiations between the parties. If the dispute cannot be resolved through negotiations within thirty (30) days, either party may submit the dispute to binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Arbitration Rules then in force. The seat of arbitration shall be Singapore. The arbitration tribunal shall consist of one (1) arbitrator. The language of arbitration shall be English. The award of the arbitrator shall be final and binding on the parties.

Notwithstanding the foregoing, either party may seek urgent injunctive relief from the courts of Singapore to prevent irreparable harm pending the resolution of arbitration.

 

15. Changes to Terms

We may revise these Terms from time to time to reflect changes in our Service, applicable laws, or business practices. We will provide notice of material changes by posting the updated Terms within the App or by sending a notice to the email address associated with your account. The "Last Updated" date at the top of these Terms indicates when the most recent changes were made.

Your continued use of the Products and/or Services after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue using the Products and/or Services.

 

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or the Products and/or Services, please contact us at:

Ailit Technology Limited: 

Registered Address: Unit 2101, 21/F, NEO Building, 123 Hoi Bun Road, Kwun Tong, Kowloon, HONG KONG, China.

Email: Ailitsoft@kingdee.com

Customer Service Hotline : 400-830-8060